Bringing AI to the Heart of Public Service: The UK Government’s Vision and Media City AI’s Contribution

The UK Government has made a groundbreaking announcement, unveiling a forward-thinking digital and AI strategy aimed at modernising public services and revolutionising how technology supports civil servants and citizens alike.

Shake up of tech and AI usage across NHS and other public services to deliver plan for change

At Media City AI, we applaud this ambitious step towards creating a smarter, more connected society.

While the government’s blueprint is the centerpiece of this story, we’re also excited to share our early-stage efforts to contribute to this transformative AI journey.

A Bold New Vision for Public Services

Under the banner of the Prime Minister’s Plan for Change, the government’s new digital framework aims to do away with outdated systems that have long plagued public services.

Central to this initiative is “Humphrey,” a suite of AI tools designed to supercharge productivity across the civil service.

With tools like Consult for analyzing public feedback, Parlex for legal research, and Redbox for generating summaries and briefings, the plan promises to save billions in taxpayer funds while enhancing efficiency.

These tools are being announced following Matt Clifford’s AI Opportunity’s Action plan, delivering on his recommendation to expand the work of government AI teams to rapidly test, build or buy tools focused on public sector productivity and deliver better services for citizens.

This isn’t just a technological upgrade—it’s a complete overhaul of how government works, from streamlining the DVLA’s letter processing to introducing common-sense data-sharing between departments.

These changes are poised to make public services faster, fairer, and more accessible for everyone, setting the UK on a course to become a global leader in AI innovation.

Why This Matters

The implications of this initiative are immense. With £45 billion in annual productivity savings on the table, the government’s approach highlights AI’s potential to address inefficiencies, enhance public service delivery, and ultimately improve lives.

The plan also focuses on fostering collaboration between public and private sectors, opening up opportunities for startups and scale-ups to drive economic growth while contributing innovative solutions.

As a leading hub for AI-driven media innovation, Media City AI is inspired by the government’s commitment to leveraging technology for societal good. The emphasis on responsible AI use, data-sharing frameworks, and a dedicated AI roadmap aligns with our values of community empowerment, innovation, and excellence.

Our Vision: Revolutionising Healthcare AI

While the government takes the lead on public services, Media City AI is laying the groundwork for its own AI innovations—starting with healthcare.

Although still in its early stages, we’re developing a framework for an AI-powered healthcare platform designed to empower individuals with reliable, digestible, and actionable health information.

Here’s a glimpse of what we’re working on:

• Smart Symptom Explorer: Using natural language processing, this feature interprets everyday descriptions of symptoms and provides NHS-approved resources for further exploration.
• Medication Reference Companion (MVP): A streamlined tool offering trusted information about medications, including dosages, side effects, and interactions, with references to NHS and NICE guidelines.
• Hospital & Service Finder: Helping users locate nearby clinics or specialists with filters for specialties and hours of operation.
• Preventive Care Checker: Nudging users toward essential screenings and check-ups based on NHS guidelines.

This vision for a comprehensive, user-friendly AI healthcare assistant is built on secure FHIR and NHS data integration, ensuring compliance with the highest standards of privacy and reliability.

Our goal is to create tools that bridge the gap between complex medical information and everyday understanding—empowering individuals to take charge of their health.

Collaborating for a Smarter Future

The government’s focus on AI as a catalyst for change resonates deeply with our mission at Media City AI. By modernising public services and fostering an environment for AI innovation, they’re creating fertile ground for collaboration between the public and private sectors.

At Media City AI, we’re eager to contribute to this wave of transformation, not only through our healthcare AI project but also by supporting local and national initiatives that leverage technology for social impact.

Join the Conversation

The UK’s digital blueprint is more than a policy—it’s an invitation to reimagine what’s possible with technology. At Media City AI, we’re not just watching this transformation—we’re actively building the future, starting with our groundbreaking healthcare AI platform.

Want to be the first to know when our healthcare AI is ready? Join our waiting list today and get exclusive updates, early insights, and the chance to shape the tools that will revolutionise health information accessibility.

Together, we can work towards a smarter, healthier, and more connected society.

Sign up now and be part of the change.